Satish Muddaiah   714-675-8218                                      smuddaiah@gmail.com

Overall Work Summary

·   Over all 12+ Years’ experience in IT industry domains worked on Auto, Telecom, E-Service , Ecommerce, Utilities

·   SAP Certified CRM functional Analyst with 5+ years of experience in Sales, Service & Interaction Center

·   SAP Certified HANA Analyst/Modeler with 6 Months + experience

·   Involved in end to end implementation and product support projects

·   Lead small offshore and onsite teams to design and build SAP CRM Configuration

·   Have extensive experience in various domains: Utility, Travel, Auto , Finance,  Retail Sales, Telecommunication

 

SAP Work Summary

•     Has in-depth business and industry knowledge in CRM processes related to Marketing, Sales and Service
•     Involved in developing business process and functional specification documents as per the ASAP methodology.
•     Experience in full life cycle implementations using ASAP methodology through ‘AS IS’, ‘TO BE’, GAP analysis, Configuration and Testing.
•    Conversant in implementing various Sales scenarios Activity, Opportunity, Order and Contract management 
•     Experience in implementing Service scenarios like  Service contract, Service order, Service confirmation, Service billing and Installed base management
•     Well versed in customizing and configuring the basic functions like base customization, Organizational data determination, Partner processing, Transaction processing, Text determination, Activity management, Status profiles and Action profiles.
•     Experience in CRM base configuration including setting up number ranges, Business partners and Role configuration, Relationships, Organizational Mgmt, Product master, Actions, Billing, SM, CRM/SD Pricing and billing.
•     Experience in WEB UI and Customer Interaction Center (CIC)
•     Hands on experience in HANA modeling. Created multiple schemas and table definitions. Experience in creating Attribute views, analytical view and calculated views. Experience in applying privileges. 
•     Good Knowledge and Experience in SAP HANA Studio, User management & Security.
•     Experienced in SAP BW on HANA and migrating standard SAP Models to In-memory optimized models and Performance testing. 
•     Experienced in loading data from tables in HANA Database to BW data marts
•     Has in-depth business and industry knowledge in CRM processes related to Marketing, Sales and Service
•     Experienced in SAP BW on HANA and migrating standard SAP Models to In-memory optimized models and Performance testing
•     Excellent project execution track record with good leadership and strong analytical skills.
•     Excellent verbal and written communication skills in order to facilitate business and technical discussions and to document solutions

 

Technical

SAP:CRM Version 7.0, HANA 1.0

Exposure:SAP Net weaver technology, ASAP Methodology, SAP BW/BI

Microsoft:Dynamics CRM 2004, 2011

User Interfaces:SAP GUI/CRM 7.0 WEB UI, SAP HANA Studio

Tools : Ms Project, MS Access,SQL, T-SQL, iRise . HP QC, Javascript, Scribe, Html, BIDS

Database:MS SQL 2008, HANA 1.0

 

SAP CRM  & HANA Functional Analyst

Culver Capital, CA

May 2013 to Current

Project Executed:   SAP CRM 7.0 – Customization & Support

 

·   Involved in AS-IS and TO-BE analysis during Blue Print Phase for gathering information and requirements to prepare blueprint documents.

·   Performed Fit Gap analysis and functional specifications.

·   Maintained business & authorization roles for accessing interaction center web UI

·   Configured ERMS (E-mail Response Management System) for employees inbound emails.

·   Configured IPC Pricing procedure access sequence and conditions types.

·   Configured marketing and campaign management in SAP CRM

·   Integration both the systems for Master Data and conditions data Replication for ECC and CRM

·   Customized setting for initial and delta load between ECC and CRM

·   Monitoring middleware data between ECC and CRM

·   Customized service agreements and service contracts as per the business process for customer service.

·   Monitored & replicated  transactional data, master data and customizing data & depending BDoc type of initial / request downloads from  R/3 >> CRM & CRM >> R/3.

·   Created and modified mBDOCs to give additional functionality of Replenishment orders.

·   Designed Unit Test plan and rigorous testing was completed before moving to production

·   Assist with testing end-to-end scenarios to verity system configuration across modules

Project Executed:   SAP HANA – Build Data Mart

 

·   Involved in business and Architecture discussions

·   Designed new SAP Analytics landscape

·   Used SAP BW/ SAP CRM as source and HANA as target with SAP Data Services 4.0

·   Developed Jos in SAP Business Objects Data services which do the ETL between BW/CRM and HANA

·   Created Attribute, Analytical and Calculated views as per the business needs

·   Created procedures in HANA database and Worked with WEBI reporting team

·   Did system study of current landscape includes PoC system of Business Objects, Business Objects Data Services and SAP HANA

·   Analyzed current SAP HANA development models, BO reports, Dashboards, Data Services ETL jobs

·   Coordinated and Guided the team to perform SAP HANA Support Pack upgrade to SP07

·   Defined Backup policy for BO, DS and SAP HANA system

·   Process of enhancing and tuning Data Services jobs, enabling System Landscape Transformation

SAP CRM  Functional Analyst

Southern California Edison ,CA

Aug 2011 to Apr 2013

Projects Executed:SAP CRM 7.0 – Sales &Service – Full cycle Implementation

 

·   Configured Service billing with different billing plans for transaction types

·   Involved in defining/testing IPC concepts for Service Contracts, Service Orders, Service Confirmations and interacting with ECC Server

·   Involved in defining SLA Determination Procedures

·   Defined action profiles for different Service Transaction Types including automatic notification- email, reminders, alerts, automatic notification to biller

·   Extensively worked on special settings on Service Contracts in terms of change processes, counters, readings, usage recording etc.

·   Involved in the configuration of condition types for SAP CRM Service in terms of COPA

·   Worked on middle ware concepts to transfer business objects like Counter download, Service Time Confirmation, Service Material Confirmation, Service Equipment, Ibase installation rules, IBase - Gap Installation Rules, business partners, product masters through initial load and delta load

·   Configured Service Contract, Service Order and Service Confirmation processes.

·   Configured Partner Determination Procedure, Date Profile, Transaction Settings.

·   Involved in the maintenance of CRM Base customization

·   Created Sales Order Transaction Types and assigned control attributes - status profile, partner determination, action profile, text determination, and organization determination

·   Customized and configured i base management, In-house repair order, individual objects & Resource planning tool

·   Configured Navigation Bar, Business Roles, Intent driven interaction, Web UI Customization , Transaction launcher

·   Configured & Customized the Customer Interaction Centre  to help the business needs.

·   Configured and customized Interaction centre according to the business needs & integration of web forms with ERMS

·   Involved in Equipment download.

·   Configured & implemented Call Centre functionalities for the business needs, IC Manager & Agent Role Customization

·   Conducted User Training, knowledge classes, and prepared documentation and training manuals for life cycle of the whole project.

 

 

SAP CRM Consultant

BlueOval, CA

Feb 2009 to Jul 2011

Projects Executed:  SAP CRM 7.0 – Implementation, Product Support

 

·   SAP Solution Manager operation used for the blueprint, configuration, testing & monitoring

·   Configured sales order management with partner determination, organization determination, actions, date profile, text determination.

·   Involved extensively in configuration of pricing procedures for different pricing scenarios are per the clients requirement in SD and CRM

·   Configured pricing procedure, access sequences, condition tables and pricing procedure determination

·   Monitored & replicated  transactional data, master data and customizing data & depending BDoc type of initial / request downloads from  R/3 >> CRM & CRM >> R/3.

·   Performed middleware jobs, during initial load of replication of orders, customer master and material master and pricing condition records, procedures, condition types and tables.

·   Handled the setup of downloading employees and Organization structure from ECC to CRM through ALE/IDOC.

·   Created Organization Determination Rules.

·   Implement Distributive order management for Partners

·   Implemented Ibase installing rules

·   Customized Organizational Data profile and number ranges to the sales transactions.

·   Implemented Contract management with Quantity contract, value contract and the follow up transactions.

·   Created Sales Order Transaction Types and assigned control attributes - status profile, partner determination, action profile, text determination, and organization determination.

·   Defined transaction type, item category, item category determination and copy controls between transaction types

·   Configured & customized Web UI , Navigation bar, Business Roles, transaction launcher

 

IT Project Manager

Priceless Cars& Trucks, CA

Jan 2002 to Jan 2009

 

·   Planning and implementation of  IT New business requirements, Liaison between the business and all other members of the partner

·   Implemented PMBOK methodology for project management

·   Oversee the project lifecycle for in-house projects from inception to completion ensuring requirements are collected, design reviews are held, budgets/timelines/priorities are respected, documentation is maintained, and final hand-offs with training are performed

·   Design and developed security measures for the system to regulate access to data and prevent unauthorized modification, disclosure and destruction of the system.

·   Created and maintained project schedule, issue/risk logs, project times, project calendars and assigned resources/tasks. Analysed project schedules for variance from baseline and used information to document issues.

·   Provided Request for Proposal (RFP), Estimation, Statement of Work, Scope of the project

·   PMI methodology was applied based on the company’s methodologies and industry standards

·   Facilitated Unit Testing,   user acceptance testing(UAT) with internal and external business partners, manger key issues and defect resolution with Engineering & Subject Matter Expert for client’s ongoing process. Ensured report delivery in a timely and accurate manner to managers, team leads and project managers.

·   Account G/L ledger integration with the day to day application used and the revenue tracker, reporting, operational assessment, budget planning and reporting analytics.

·   Provided efficient assessment and accounting operations, activities, financial management reporting and business performance, Quick books tool used for all accounting and finance reporting and analytics.

·   Designed an integrated software system for complete business operations including data bases, reservations, accounting, billing and payroll, planning and implementing of enterprise wide software, system integration and quality assurance, trouble shoot, maintained and upgrading the computer software and hardware systems.

·   Training program was designed for all the employees for the use of the day to day application. Knowledge in Search Engine Optimization (SEO) procedures for web positioning

·   Expert with Waterfall methodologies, PMI methodologies and well known with Agile

 

Software Developer

Lucent Technologies, NJ

July 2000 to Nov 2001

 

·   Developed Data Collection Tool (DCT) Server module debug  tool for performing local call processing and OA&M functions for  WCDMA BTS equipment.

·   Design of HLD, LLD for the DCT module

·   Development of  DCT server code using C++ on UNIX, VxWorks and Unit test plan for DCT module.

·   Development of the GUI for the users to perform the desired maintenance and debug functions.

·   Developed a MT-USER-Guide document.

 

System Analyst

Global Informatics, NC

Jan 2000 to June 2000

 

·   Developed GUI for the users to perform the desired maintenance and debug functions.

·   Developed the code and the UTP for the module.

 

Tutor & Lab Administrator

VUT, Melbourne, Australia

May 1997 to Aug 1999

 

·   Designed experiments to aid students in understanding communication system

·   Taught students in installation of Windows NT operating system.

·   Client/Server Installation & Support

 

Software Engineer

Indian Telephone Industries, Bangalore, India

Nov 1993 to Dec 1996

 

·   Design and development of Line Card for IPX-64 Packet switching exchange which is a node for Packet Switch Public Data Network(PSPDN).

·   Design and development of unit test application for ASCC/SSCC card for IPX-64 exchange.

·   Design analysis for the Data Link Layer (X.25) software application

·   Development of the test plans for the DLL software.

·   Development of Level 1 layer parameters, internal timers of level2, CI.

·   Development of code using Assembly language, C and C++.

·   Training the production staff for the troubleshooting of the equipment.

 

 

Academic Qualification

·   B.E. (Electronics), Bangalore University, India

 

Certifications

·   Certified Application Associate – CRM from SAP

·   Certified Application Associate – HANA from SAP

·   Project Management Professional (PMP) from PMI

·   Scribe Insight - Dynamic CRM from Scribe Software

·   iRsie Overview Certified from iRise

·   Network Analysis & Object Oriented Analysis (OOA) Certification from APTECH, India

·   Java & PRO Certificate from APTECH, India